Epoch Pilates – Terms, Conditions & Returns Policy 1. Studio & Class Pack Use

All passes are exclusive to the studio where they were purchased and may not be used at other Epoch Pilates locations. Class packs are non-transferable between individuals.

2. Introductory Offer

Our one-week trial is available to first-time clients only. It activates upon your first booking and includes access to group and mums & bubs classes (excludes private sessions). This offer is non- refundable and cannot be extended or shared.

3. Weekly Memberships

Weekly direct debits renew automatically every 7 days. These memberships have no lock-in contract but require one week's notice for cancellation via email. Failed payments may incur a $5 admin fee. Memberships are non-transferable and apply to the selected studio only.

4. Bookings & Attendance

A minimum of three attendees is required for a group class to proceed. All bookings must be made in advance, with full payment at the time of booking. Waitlist spots are offered via SMS or email; please respond promptly to confirm. Late arrivals (5+ minutes) may not be permitted to join for safety reasons.

Only the named account holder may attend a booked class—sessions cannot be used by others.

5. Cancellation & No-Show Policy

Cancellations or rescheduling must be made at least 4 hours prior to class start. Late cancellations result in a lost session (or $10 fee for members). No-shows will result in a lost session or a $20 fee for members. This policy ensures fair access for all clients due to limited class sizes.

6. Health & Pregnancy

Clients who are pregnant or recently postnatal may need to provide medical clearance. Always inform your instructor of your condition before class. Please do not attend if unwell or recovering from contagious illness.

7. Payment Policy
All classes must be paid in full at the time of booking. No exceptions.

8. Liability & Belongings

Epoch Pilates is not responsible for the safekeeping of your personal items while you’re on the premises. If you experience theft or loss, notify staff immediately.

Personal Agreement

By booking a class, you acknowledge that you participate voluntarily, understanding that classes may involve physical exertion and carry a risk of injury, property loss, or other harm. You agree not to hold Epoch Pilates, its staff, or affiliates liable for any personal injury, loss, or damage, whether arising from negligence or otherwise.

Epoch Pilates assumes no responsibility for lost or stolen property. Participation in our services implies acceptance of these terms.